Casper Mattress Return Process

My wife and i used it for about a week and woke up nearly every morning with excruciating back pain.

Casper mattress return process.

Provided the items are received in donatable condition we ll process a full refund once we receive them back at our facility. Any other kind of box spring or bed frame won t give your foam mattress the support it needs. For smaller items like our bedding pillows and dog beds you can visit our return center. Alternatively you can exchange the mattress for another casper model.

Customers may return a maximum of two items of the same product type. My entire experience with casper is best described as miserable. For this trial the required break in period is 30 nights. I ordered the mattress and it arrived in a speedy 3 days.

If you have a frame at home make sure you use a firm non spring foundation or a bed frame with slats that are less than 4 inches apart. Casper was created to re imagine sleep from the ground up beginning with its obsessively engineered outrageously comfortable mattress. From there you ll print a prepaid shipping label and drop the box off at ups. There are no return fees.

I emailed casper support to start a return process. All of casper s sleep products are developed in house by the company s award winning r d team including its airy sheets pillow in a pillow and three layer essential mattress. If you decide that your casper products aren t right for you within your trial period we re happy to help troubleshoot or initiate the return process. We also don t recommend putting your mattress directly on the floor.

Casper changed mattress shopping with the promise of a 100 night risk free trial and easy returns. After 30 nights have elapsed you may return the mattress for a full refund and couriers will retrieve it from your residence. Casper s sleep trial spans 100 nights in length.